Dear Greg,
You are having trouble accessing your account because you are on the wrong National Grid website.
To access your account, please go to our corporate website www.nationalgridus.com and click on the county your Natural Gas service is located in.
Sincerely,
National Grid Customer Service
My response.
Dear National Grid,
I'm guessing that the person who just responded to my email and the person who responded to my previous email are not the same. I am not having problems accessing my account online. I am having problems with how you conduct business, and now, how you respond to customer service complaints.
Also, I tried to pay my bill at one of your payment centers today because you have banned me from paying online and from mailing you a check. The kind gentlemen at the payment center informed me that I need a 14-digit account number to pay that bill. However, the number you print on my bills is only 10-digits. Can you perhaps see how this is both annoying and would lead to late payments by your customers? Of course, I realize that it is much more profitable for your business and its shareholders to ruin the credit of hard-working, responsible people like myself who try to pay their bills on time and instead run in to superfluous obstacles for which there are no paths of recourse other than to send obnoxious, snarky emails. And for this reason, I also understand that you don't care.
Rather than recap everything I've already explained via email and over the phone, I will simply copy and paste our previous correspondences in hopes that whatever new customer service representative gets this email can understand the entire situation and respond accordingly.
Below is my original email submitted via your website:
(I'll spare you reading that again. See an earlier post.)
The rest you should be able to find below in the "quoted text." If not, let me know and I will gladly fill you in.
Take care,
Greg
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