Dear Greg,
We were unable to locate your account number ********** on our records to see what happened on your account.
Please check the account number so we can review your account.
Sincerely,
National Grid Customer Service
And my response to theirs:
Dear National Grid,
It seems rather unbelievable to me that you cannot locate my account based on the number I gave you considering all I did was copy and paste that number from the ebill you send me every month. Or rather, the ebill you send me two-to-four-times a month that never has the same balance on it. If you could give it another try, I'd appreciate it.
Here is the account number again: **********
Take care,
Greg
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