Their response:
Dear Online Customer,
Thank you for your inquiry.
Please take the following steps to register:
Go to www.nationalgridus.com and under Natural Gas choose the region (Kings - Brooklyn) in the drop down menu under New York, the page will refresh once this is done choose My Account on the upper right hand corner.
Choose "Register Now," fill in all fields and click "Submit."
Log in with your new User ID and Password.
On the next screen, complete the "Add Accounts" section, which requires your account number 02935-63022 and "Access Code" E7EA2AC .
Should you need anything further you can also call 718-643-4050.
Sincerely,
National Grid Customer Service
My response:
Dear National Grid,
You can't possibly be this incompetent. I am already registered on your website. I do NOT need help accessing my account. I know how to access the account online. Once again, I will copy and paste my original message. For all corresponding messages, please see the quoted text from previous emails below the web form.
Once you've figured out what I'm talking about, please respond.
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